Posted on: November 1st, 2017 in Customer Service

Steel Dragon Tools Repair Service

Steel Dragon Tools is now offering repair services for used or broken pipe threading machines. Steel Dragon Tools will inspect, repair, and refurbish pipe threading machines manufactured by RIDGID®, Wheeler-REX®, Steel Dragon Tools®, ROTHENBERGER®, and Collins.RD-RF-300-RD-CR

 

Steel Dragon Tools has over ten years of experience refurbishing pipe threading machines and is now offering repair service on a wide range of equipment. Steel Dragon Tools technicians will troubleshoot, repair, and replace parts as needed to make used or broken pipe threading machines run like new. Steel Dragon Tools technicians use genuine OEM parts along with aftermarket parts to bring the tools back to OEM specifications.

 

Repair Service by Steel Dragon Tools

1. Contact Steel Dragon Tools

Start the process by contacting Steel Dragon Tools. Customers will be asked to fill out this form detailing any issues with the machine. Download the PDF, fill it out, and e-mail it to David Hilbert at dhilbert@steeldragontools.com. Include the make and model of the machine and any that may help the Steel Dragon Tools technicians diagnose the problem. Steel Dragon Tools will reply with an estimated repair cost. Customers are also welcome to call   Steel Dragon Tools at 734-224-7112.

 

2. Shipping

Steel Dragon Tools can arrange for shipping. Shipping charges will be added to the final bill. Customers may also arrange to ship at their own expense.

 

Please have all paperwork submitted prior to the machine’s arrival at the Steel Dragon Tools facility. Customers will be responsible for the inbound and outbound shipping charges as well as the inspection fee.  The Steel Dragon Tools repair rate is $80 per hour plus the cost of parts.

 

3. Initial Inspection and Cleaning

Machine inspection rate is $100 for the first hour, $80 an hour if the inspection/repair.  Steel Dragon Tools will contact the customer with an estimate for the repairs.  Example of inspection checklist:

  • Power Cord
  • Switches to include Foot Pedal
  • Motor and Gear Box
  • BearingsRD-RF-41935_01
  • Driveshaft
  • Front and Rear Chucks
  • Support Arm Alignment

If the estimated cost of the repair exceeds the value of the machine, Steel Dragon Tools will offer to purchase the machine.  The inspection cost will be deducted from the agreed purchase price.  The inbound freight charges will be removed from the balance if Steel Dragon Tools arranged the shipping.  The remaining credited balance can be used to purchase a refurbished pipe threading machine or a check will be mailed out.

 

Steel Dragon Tools offers a 30-day warranty on all parts.

 

Contact us at 734-224-7112 or e-mail here.

 

RIDGID® is a trademark of RIDGID, Inc and is used only for product identification purposes.

 

Wheeler-Rex Inc.® is a trademark of Wheeler Manufacturing, a division of Rex International, and is used for product identification purposes only.

 

ROTHENBERGER® is a trademark of Rothenberger and is used only for product identification purposes.

 

Steel Dragon Tools® products are backed by a one (1) year warranty against manufacturer defect.

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Posted on: July 13th, 2017 in Customer Service

Reconditioning Pipe Threaders – The Process Part 3

Step13

Steel Dragon Tools has over a decade worth of experience refurbishing used pipe threading machines. Steel Dragon Tools will buy used RIDGID® pipe threading machines in almost any condition. These machines are processed, repaired, and sent back to the market good as new. Refurbished pipe threading machines from Steel Dragon Tools are guaranteed to work like new and cost far less than a brand-new pipe threading machine. This post is the second part of a three-part series. Click here for part one. Click here for part two.

 

The final part of the process is sending the finished machines out to the customer. After the used or broken pipe threading machines have been repaired and tested they are boxed and ready to ship. Refurbished pipe threading machines from Steel Dragon Tools are guaranteed to operate like new and are available for a fraction of the cost of a new machine. Reconditioned RIDGID® pipe threading machines by Steel Dragon Tools are available for purchase online from our distribution partners Craig’s Affordable Tool and Toolz Unlimited. Customers can also purchase these machines online from Amazon, eBay, and Sears.

 

Reconditioned RIDGID® pipe threading machines by Steel Dragon Tools are sold with a variety of accessories including reconditioned RIDGID® die heads and dies or Steel Dragon Tools die heads and dies. Steel Dragon Tools manufactures a full line of die heads and dies that are compatible with many of the industry-standard machines.

 

For more information about Steel Dragon Tools please call contact Customer Service at 734-224-7112 or by e-mail here.

 

RIDGID® marks are trademarks of RIDGID, Inc and are used only for product identification purposes.

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Posted on: June 22nd, 2017 in Customer Service

Reconditioning Pipe Threaders – The Process Part 2

Step6
Steel Dragon Tools has over a decade worth of experience refurbishing used pipe threading machines. Steel Dragon Tools will buy used RIDGID pipe threading machines in almost any condition. These machines are processed, repaired, and sent back to the market good as new. Refurbished pipe threading machines from Steel Dragon Tools are guaranteed to work like new and cost far less than a brand-new pipe threading machine.

 

This post is the second part of a three-part series. Click here for part one.
Step10

 

The second part of the process starts with a thorough cleaning. All parts of the machine are degreased and then inspected to check for integrity. The parts are then sent to be sandblasted. Sand blasting removes old paint and rust in preparation for paint. After sand blasting, the pieces are sent to the paint room. All parts are repainted to match the original machine using a durable, high-quality, rust-resistant enamel.
Step13

 

Once the paint has dried, the machine is ready to be reassembled. New parts, including motor field, brushes, and armatures, as well as gears, bearings, and power cord are installed in the machine.

 

After the machine has been reassembled it is tested by a technician to ensure the machine will operate in like-new condition. Once the testing has been completed, the machine is boxed and ready to ship.

 

Steel Dragon Tools offers different packages with all the refurbished pipe threading machines. These packages include extra dies or die heads, high-quality pipe threading oil, pipe stands, and other accessories. Steel Dragon Tools also offers packages with new die heads and dies manufactured by Steel Dragon Tools.

 

For more information about Steel Dragon Tools please call contact Customer Service at 734-224-7112 or by e-mail here.

 

RIDGID® marks are trademarks of RIDGID, Inc and are used only for product identification purposes.

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Posted on: June 14th, 2017 in Customer Service

Reconditioning Pipe Threaders – The Process Part 1

original
The process starts when Steel Dragon Tools buys a used pipe threading machine. Steel Dragon Tools will buy a variety of models as well as the accessories. For more information on selling a used pipe threading machine, please click here.

 

Steel Dragon Tools actively seeks out used or broken machines for repair. Shop manager David Krell searches Craigslist, eBay, and other internet forums and classifieds to find these used machines. Steel Dragon Tools can arrange for shipping. After working out a deal with the seller, these machines are brought into the shop to be refurbished.

The used machines are brought into the shop and disassembled. All pieces are examined to determine condition. Parts in poor condition will be replaced to ensure safety and effective operation. All wear items, including motor field, brushes, and armatures, as well as gears, bearings, and power cord will be inspected and replaced as needed.

step5

 

Steel Dragon Tools also offers repair service for many of the most popular pipe threading machines on the market. Along with repair shop, Steel Dragon Tools also manufactures a wide variety of industrial tools including a full line of pipe threading machines die heads, dies, and replacement parts that will fit many of the industry-standard machines. Steel Dragon Tools also manufactures cable wire hoists, core drill rigs, drain cleaning machines, lifting magnets, annular cutters, and pipe inspection cameras. To view a full list of Steel Dragon Tools products, please click here.

 

For more information about Steel Dragon Tools please call contact Customer Service at 734-224-7112 or by e-mail here.

 

 

Steel Dragon Tools is not an authorized distributor of RIDGID® and/or Ridge products. RIDGID® Marks are trademarks of RIDGID, Inc and are used for product identification purposes only.

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Posted on: May 19th, 2017 in Customer Service

The Art of Active Listening

 

By Samantha Benson, Customer Service Manager at Steel Dragon Tools

 

Active Listening

The customer service representative at Steel Dragon Tools have all been trained to be active listeners. Active listening is a way of communicating with another person to improve mutual understanding. Sometimes, when two people are talking to each other, one or both may not be actively listening, they may be distracted or simply waiting for the other person to finish so they can speak.

 

Below are some active listening techniques that we use to help our customer service representative become better communicators. These techniques work well in the realm of customer service but can be applied in any situation to help us understand each other better and improve our daily relationships.

 

Active Listening in Every Situation

 

Do:

  • Paraphrase the speaker’s words.
  • Be mentally prepared to listen.
  • Evaluate the speech, not the speaker.
  • Be unbiased toward the speaker by depersonalizing and stepping away from emotional response.
  • Fight distractions by tuning out external sounds.
  • Ask questions to clarify and corroborate thoughts.

 

Don’t:

  • Show boredom.
  • Get distracted by outside stimuli.
  • Prepare your response or mentally argue while the speaker is talking.
  • Interrupt the speaker.
  • Reflex on the rightness or wrongness of what is being said.

 

This is the second part of the article Communicating for Success. To view the first part of the article, click here.

Steel Dragon Tools customer service can be contacted by e-mail or by phone at 734-224-7112.

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Posted on: December 28th, 2016 in Customer Service

Communicating For Success

 

By Samantha Benson – Customer Service Manager at Steel Dragon Tools

 

As a growing company, we like to do everything within our power to help the customers and make sure they are receiving the best service possible. We have worked for many years to increase our customer contact and we have succeeded in making our customer service stand out from the competition.

Sam2

 

When calling Steel Dragon Tools, customers will not be met with an automated answering service or computer recording. A live, friendly customer service representative will assist with any questions or issues — from technical help to filing a return. Steel Dragon Tools has a same day response time that ensures that customers are being serviced in a timely manner and that all issues are resolved as quickly as possible.

 

Here at Steel Dragon Tools we believe communication makes or breaks relationships. We go the extra mile to make sure that our customer service team has received proper communication training. This training has helped to make the resolution time faster for customers and the conversations more enjoyable.

 

With these values in mind we are always looking at ways to improve our procedures and customer experiences. One of the best ways to get ideas for growth is directly from the customers. We follow up on all sales to make sure that you are happy with the product as well as the experience.

 

Every part of the transaction is important — from product detail in the description down to the packing when shipping the item. We want to make sure your voice is heard. Give us a call today and let us know what we can do to help.

 

Steel Dragon Tools customer service can be contacted by e-mail or by phone at 734-224-7112.

 

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Posted on: July 22nd, 2016 in Customer Service

Let Steel Dragon Tools Help!

Call Steel Dragon Tools toll free at 734-224-7112. Live customer service representatives are on hand from 8:00 a.m. to 6 p.m., EST. Monday through Friday. Steel Dragon Tools strives to provide, live, personalized customer service. Whether you have a simple question or need in depth technical assistance, do not hesitate to call.

 

Steel Dragon Tools can be reached by e-mail at customerservice@steeldragontools.com.  Customers will receive a response to all e-mails within 24 hours. Customer Service representatives at Steel Dragon Tools will typically answer all e-mails within the day, if not the hour.

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