Welcome to Toolbox Talk!

Take a minute to check out Toolbox Talk and learn about the advantages Steel Dragon Tools offer over similar competitors. With a wide range of tools, accessories and parts, Steel Dragon Tools is here for everyone, from professional plumbers and pipe fitters to ambitious do-it-yourselfers. Toolbox Talk will walk you through the wide variety of machines and tools offered by Steel Dragon Tools as well as provide tips and training whether you are a seasoned professional or just starting out.

Posted on: March 20th, 2018 in Customer Service

Selling Your Used Pipe Threading Equipment to Steel Dragon Tools

  Who is this guy asking me to ship my threader?  Hey all, I am Brett LaVoy, manager of the RIDGID® reconditioning shop at Steel Dragon Tools.  I may have contacted you on Craigslist, Facebook Marketplace, OfferUp, eBay or Letgo. I am well aware of the scams and dishonest business practices that have plagued internet […]

Posted on: November 1st, 2017 in Customer Service

Steel Dragon Tools Repair Service

Steel Dragon Tools is now offering repair services for used or broken pipe threading machines. Steel Dragon Tools will inspect, repair, and refurbish pipe threading machines manufactured by RIDGID®, Wheeler-REX®, Steel Dragon Tools®, ROTHENBERGER®, and Collins.   Steel Dragon Tools has over ten years of experience refurbishing pipe threading machines and is now offering repair […]

Posted on: July 13th, 2017 in Customer Service

Reconditioning Pipe Threaders – The Process Part 3

Steel Dragon Tools has over a decade worth of experience refurbishing used pipe threading machines. Steel Dragon Tools will buy used RIDGID® pipe threading machines in almost any condition. These machines are processed, repaired, and sent back to the market good as new. Refurbished pipe threading machines from Steel Dragon Tools are guaranteed to work […]

Posted on: June 22nd, 2017 in Customer Service

Reconditioning Pipe Threaders – The Process Part 2

Steel Dragon Tools has over a decade worth of experience refurbishing used pipe threading machines. Steel Dragon Tools will buy used RIDGID pipe threading machines in almost any condition. These machines are processed, repaired, and sent back to the market good as new. Refurbished pipe threading machines from Steel Dragon Tools are guaranteed to work […]

Posted on: June 14th, 2017 in Customer Service

Reconditioning Pipe Threaders – The Process Part 1

The process starts when Steel Dragon Tools buys a used pipe threading machine. Steel Dragon Tools will buy a variety of models as well as the accessories. For more information on selling a used pipe threading machine, please click here.   Steel Dragon Tools actively seeks out used or broken machines for repair. Shop manager […]

Posted on: May 19th, 2017 in Customer Service

The Art of Active Listening

  By Samantha Benson, Customer Service Manager at Steel Dragon Tools   The customer service representative at Steel Dragon Tools have all been trained to be active listeners. Active listening is a way of communicating with another person to improve mutual understanding. Sometimes, when two people are talking to each other, one or both may […]

Posted on: December 28th, 2016 in Customer Service

Communicating For Success

  By Samantha Benson – Customer Service Manager at Steel Dragon Tools   As a growing company, we like to do everything within our power to help the customers and make sure they are receiving the best service possible. We have worked for many years to increase our customer contact and we have succeeded in […]

Posted on: July 22nd, 2016 in Customer Service

Let Steel Dragon Tools Help!

Call Steel Dragon Tools toll free at 877-263-2069. Live customer service representatives are on hand from 8:00 a.m. to 6 p.m., EST. Monday through Friday. Steel Dragon Tools strives to provide, live, personalized customer service. Whether you have a simple question or need in depth technical assistance, do not hesitate to call.   Steel Dragon Tools […]