Steel Dragon Tools Repair Service
Steel Dragon Tools is now offering repair services for used or broken pipe threading machines. Steel Dragon Tools will inspect, repair, and refurbish pipe threading machines manufactured by RIDGID® and Steel Dragon Tools®.
Steel Dragon Tools has over ten years of experience refurbishing pipe threading machines and is now offering repair service on a wide range of equipment. Steel Dragon Tools technicians will troubleshoot, repair, and replace parts as needed to make used or broken pipe threading machines run like new. Steel Dragon Tools technicians use genuine OEM parts along with aftermarket parts to bring the tools back to OEM specifications.
Repair Service by Steel Dragon Tools
1. Contact Steel Dragon Tools
Start the process by contacting Steel Dragon Tools. Customers will be asked to fill out this form detailing any issues with the machine. Download the PDF, fill it out, and e-mail it to Customer Service at customerservice@steeldragontools.com. Include the make and model of the machine and any information that may help the Steel Dragon Tools technicians diagnose the problem(s). Steel Dragon Tools will reply with an estimated repair cost. Customers are also welcome to call Steel Dragon Tools at 734-224-7112.
2. Shipping
Steel Dragon Tools can arrange for shipping. Shipping charges will be added to the final bill. Customers may also arrange to ship at their own expense.
Please have all paperwork submitted prior to the machine’s arrival at the Steel Dragon Tools facility. Customers will be responsible for the inbound and outbound shipping charges as well as any applicable fees.
3. Initial Inspection and Cleaning
Machine inspection rate is $100, and then $80 per hour + parts and any other applicable fees for the repair. If you decide to have us repair your machine, the inspection fee will be waived. Steel Dragon Tools will contact the customer with an estimate for the repairs prior to any work being done. Example of inspection checklist:
- Power Cord
- Switches to include Foot Pedal
- Motor and Gear Box
- Bearings
- Driveshaft
- Front and Rear Chucks
- Support Arm Alignment
If the estimated cost of the repair exceeds the value of the machine, Steel Dragon Tools will offer to purchase the machine. The inspection cost will be deducted from the agreed purchase price. The inbound freight charges will be removed from the balance if Steel Dragon Tools arranged the shipping. The remaining credited balance can be used to purchase a refurbished pipe threading machine or a check will be mailed out.
Steel Dragon Tools offers a 30-day warranty on all parts.
Contact us at 734-224-7112 or e-mail here.
RIDGID® is a trademark of RIDGID, Inc and is used only for product identification purposes.
Steel Dragon Tools® products are backed by a one (1) year warranty against manufacturer defect.